Programs that accept and, where possible, attempt to resolve complaints regarding unordered merchandise; unsolicited or harmful mail; pornographic materials received through the mail; mail tampering, loss, damage or theft; late or delayed mail deliveries; unethical or improper conduct of personnel; or other illegal or inappropriate business practices of post offices or private mail carriers.

Programs that provide a hotline, website or other mechanisms that people can use to report false mail order advertising, receipt of unsolicited merchandise, chain letters, free prize or vacation schemes, government look-alike mail, work-at-home schemes, phony job opportunities, home improvement/repair frauds, missing persons fraud schemes, prison pen pal money order scams, fraudulent health and medical products, pyramid sales promotions, credit card schemes, solicitations disguised as invoices, 900 telephone number schemes, coupon redemption scams, land fraud schemes, oil and gas investment frauds, cut-rate insurance fraud, franchise schemes, or other fraudulent business schemes that are carried out through the mail. Reports may be filed by mail fraud victims or by people who have information about individuals they know to be perpetrating these types of scams.

Programs that provide a hotline, website or other mechanisms that people can use to report instances in which someone fraudulently obtains private information about an individual, e.g., his or her Social Security number, uses it to apply for credit in that person's name, runs up large bills and then disappears without paying the bills leaving the victim with ruined credit. Identity thieves may also purchase expensive medical services in the victim's name, or give the victim's name and personal information to a law enforcement officer leaving the individual subject to arrest. Identity thieves may also steal the identities of individuals who are deceased. Also included are programs that help identity theft victims re-establish their identity and credit standing.

Programs that provide a hotline, website or other mechanisms that the public can use to anonymously report information about postal fraud, narcotics sent through the mail, pornography, mail theft and other forms of postal crime which might facilitate the arrest and conviction of the people who are responsible for these activities.