Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by officials or civil service employees in federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of federal government services. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.

Programs that accept and, where possible, attempt to resolve complaints regarding unordered merchandise; unsolicited or harmful mail; pornographic materials received through the mail; mail tampering, loss, damage or theft; late or delayed mail deliveries; unethical or improper conduct of personnel; or other illegal or inappropriate business practices of post offices or private mail carriers.

Programs that are responsible for establishing and/or approving postal rates, fees and domestic and international mail classifications as well as decisions regarding changes in postal services.

The offices of individuals who have been appointed or elected to a federal public office for a specified tenure and who are thereby in a position to exercise that portion of the sovereign functions of government that are conferred on that office.

Programs that provide information and/or services that deal with the topic of services provided by the city, county, state or federal government.