United States Postal Service (USPS)
Ombudsman - Postal Regulatory Commission
U.S. Postal Regulatory Commission
901 New York Ave NW, Ste 200, Washington, DC, 20268
Distance: 1429 Miles
An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.
The Commission is an independent agency that oversees the United States Postal Service (USPS). The Commission is responsible for:
* Price changes
* Service standards and performance
* Financial accounting and reporting
* Proposed nationwide changes in service
Consumer assistance includes:
* Accepting questions or complaints about a mail service issue
* Accepting appeals on a post office closure
This provider does not offer this service at other locations.
Other Services or resources
This provider does not offer other services or resources at this location.
Taxonomy Terms Used: Clicking a taxonomy term from the list below launches a new search.
DD-1500.4150-200Federal Government Complaints/Ombudsman Offices Definition
Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by officials or civil service employees in federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of federal government services. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
DD-1500.7200Postal Service Complaints Definition
Programs that accept and, where possible, attempt to resolve complaints regarding unordered merchandise; unsolicited or harmful mail; pornographic materials received through the mail; mail tampering, loss, damage or theft; late or delayed mail deliveries; unethical or improper conduct of personnel; or other illegal or inappropriate business practices of post offices or private mail carriers.
DF-8000.6400Postal Rate Regulation Definition
Programs that are responsible for establishing and/or approving postal rates, fees and domestic and international mail classifications as well as decisions regarding changes in postal services.
TD-6600.2200Federal Officials Offices Definition
The offices of individuals who have been appointed or elected to a federal public office for a specified tenure and who are thereby in a position to exercise that portion of the sovereign functions of government that are conferred on that office.
YZ-2550Government Services Issues Definition
Programs that provide information and/or services that deal with the topic of services provided by the city, county, state or federal government.