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Minnesota Board on Aging (MBA)

Office of Ombudsman for Long-Term Care

540 Cedar St, St. Paul, MN, 55155

Distance: 1063 Miles

(800) 657-3591


Service Details


Works to educate, empower, and advocate for recipients of long-term care services and those seeking long-term care services. Primarily works with residents in nursing homes and assisted living settings but serves all adults receiving licensed long-term care services in Minnesota.

Resolves problems and improves long-term care service quality by working with consumers and caregivers. The resident directs the work of the Office by working with staff based in different regions around the state.    Free service of the Minnesota Board on Aging available to all Minnesotans receiving licensed long-term care age 18+.

* Resolves disputes through:
- Mediation
- Negotiation
- Education or referral to appropriate state or federal enforcement agencies or legal services
* Resolves complaints about:
- Abuse, neglect and financial exploitation
- Rights, dignity, and consumer choice
* Provides information and education about:
- Consumers' rights, laws and regulations
- Financing of health care and long-term care services through written materials
- Individual consultation or public speaking
* Advocates to better meet consumer needs through reform of state and federal legislation and the health care and social services system
* Trains and oversees volunteers assigned to nursing homes and assisted living facilities

Intake for all callers:

(651) 431-2555 or (800) 657-3591

Cheryl Hennen, Director and State Long-Term Care Ombudsman

Genevieve Gaboriault, Deputy Ombudsman

Aisha Elmquist, Deputy Ombudsman


Serves adults who are:
* Residents of nursing homes and boarding care homes, including Veteran's homes
* Home care consumers
- In-home services
- Assisted living facilities
- Housing and Urban Development (HUD) exempt supportive living facilities
- Those seeking long-term services and supports
- Adult day services
- Adult foster care
* Medicare beneficiaries who have concerns about getting into or being discharged from hospitals

Business Hours

8:00am - 4:30pm, Monday - Friday

Area Served



Phone Numbers

Type Number Hours
Senior LinkAge Line® (800) 333-2433
Speech-to-Speech Relay (877) 627-3848
TTY/TDD (800) 627-3529

Last Update


Other Locations

This provider does not offer this service at other locations.

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