Programs that provide assistance for people who are having difficulty understanding and/or obtaining grants, payments, services or other benefits for which they are eligible. The programs may help people understand the eligibility criteria for benefits, the benefits provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with benefits administration staff; and/or represent them in administrative processes or judicial litigation. Included are benefits counseling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.

Programs that provide assistance for people who have cases involving violations of federal and state statutes governing sales and credit practices involving consumer goods, in situations where appeals to consumer complaints organizations have not resolved the issue. Consumer law cases involve deceptive or unconscionable advertising and sales practices, product quality, credit financing and reporting, debt collection, leases, and other aspects of consumer transactions.

Programs that provide assistance for people who are involved in disputes or legal actions which affect their domestic relationships.

Programs that provide legal counseling and/or representation for low-income individuals who need assistance in routine legal matters, usually in the area of bankruptcy, housing, public benefits, family law, elder law or immigration/naturalization.

Programs that provide legal assistance for immigrants, nonimmigrant visa applicants, asylum seekers and lawful permanent residents who are seeking naturalization. Services are generally provided by nonprofit immigration law offices and may involve information and consultation about benefits under immigration law including procedures for obtaining student, visitor and employment-based visas; family immigration; asylee status; lawful permanent residence status; or citizenship.

Individuals from other countries who have come to the United States to live permanently.

Individuals who have fled their native country and have been given official permission by the government to settle permanently in another country. In the United States, refugee status is given to people who are outside their country of nationality and who are unwilling to return to that country because of persecution or a well-founded fear of persecution based on the individuals' race, religion, nationality, membership in a particular social group or political opinion. Entrant status allows the individual to remain in the U.S., but does not confer true "refugee" status. Asylees are refugees who apply for this status while already in the U.S. (on student or tourist visas, for example).

Individuals or families whose annual income is between 150 and 200% of poverty level for their family size.