Programs that ensure that physical spaces (including buildings, parking lots, sidewalks, parks and other areas that are used by the public) are safe and free from obstacles which prevent access by people who have disabilities; that technologies (including software applications and operating systems, Web-based information and applications, telecommunications products, video and multimedia products, and commercial products such as information kiosks, calculators and fax machines) have features which support accessibility; and that enhancements which improve accessibility are implemented wherever possible. Legislation mandating accessibility for people with disabilities includes the Americans with Disabilities Act (ADA) of 1990 (which took effect in 1992), the Architectural Barriers Act (ABA) of 1968, and the Rehabilitation Act (which was amended in 1998 to require Federal agencies to make their electronic and information technology accessible to people with disabilities).

Programs that provide assistance for people who believe that they have been denied equal access to employment or that they have been treated unfairly as employees, i.e., that they were sexually harassed or denied equal pay for equal work, passed over for a promotion, denied training opportunities or fired on the basis of their age, gender, race or ethnic origin, nationality, religion, disability, sexual orientation or marital status. Also included are programs that provide assistance for job applicants who feel they have been denied employment because of a military service obligation or help restore job seniority and pension rights which have been withheld from military service personnel because of an absence from work due to a service obligation.

Programs that provide assistance for people who believe that they have been denied an opportunity to purchase, lease or rent the home or apartment of their choice due to their age, gender, family composition (including families with children under the age of 18 and pregnant women), race or color, nationality, religion, disability, sexual orientation or marital status, actions that are prohibited by the federal Fair Housing Act of 1968 and the federal Fair Housing Act Amendments Act of 1988 in the U.S. Federal fair housing law also extends limited protection to recovering alcoholics who actively and regularly participate in a medically based treatment or AA program, and people with a drug use disorder including those who have prior convictions for illegal drug use (but not for drug dealing or manufacture). Assistance may also be available to other individuals who are protected from housing discrimination by state or local laws with a broader set of protected categories, or which cover properties that are exempt from federal fair housing laws but are protected under state law.

Consumer controlled, community based, cross disability, nonresidential agencies designed and operated within a local community by individuals with disabilities that provide an array of independent living services. All CILs provide five core services: information and referral, independent living skills training, peer counseling, individual and systems advocacy and transition. In addition, many CILs also offer transportation services, mobility training, personal assistance, housing and home modifications, recreation services, vocational programs, assistance in obtaining assistive technology equipment and other individualized services designed to increase and maintain independence.

Individuals who have physical, sensory, developmental, cognitive, mental or emotional limitations, illnesses or injuries that affect their ability to engage in one or more major life activities. Disabilities and health conditions may be temporary or permanent, may be present at birth or occur at any point in a person's lifetime, and can be of different levels of severity.

Organizations and individual practitioners who offer maximum choice and control (including the ability to select, manage and dismiss their workers) to people who use services or other supports to help with daily activities.