Programs that provide individual or group training for people who want to learn the behaviors and techniques that are required for job retention. The training addresses regular attendance, punctuality, appropriate dress, adapting to supervision, employee rights and responsibilities and other soft skills. Included are job readiness programs for people who are seeking employment and postemployment programs that help people keep their job.

Programs that maintain listings of available employment opportunities and assign a staff member to help people who are searching for a position to choose and obtain the most suitable option.

Programs that provide comprehensive support services for immigrants and refugees who need assistance to prepare for, find and retain paid employment. Services may include vocational assessment, job search assistance, professional mentoring programs and other levels of initial and ongoing support. The emphasis is on preparing individuals for the expectations of employment in a new country and in particular, to obtain recognition for professional experience secured in another country and to obtain initial work experience in their new country.

Individuals whose nationality, ethnic background and cultural ancestry are those of one of the countries and peoples of Central America, the contiguous land mass that extends from the southern border of Mexico to the northern border of the South American nation of Columbia.

Americans of Spanish or Latin American descent. Latin America is a geographic and cultural region comprising 18 Spanish-speaking countries, Brazil, and Haiti, or generally the areas which Spain and Portugal colonized in the Americas.

Individuals who are either citizens of Mexico or who identify themselves as part of the Mexican community.

Individuals whose nationality, ethnic background and cultural ancestry are those of one of the countries and peoples of the South American continent.